Privacy Policy

MONEYTRANS collects personal data about its customers in the framework of the provision of its financial services, in order to execute financial operations directly instructed by them.

Personal data may also be transmitted by the customers when they register with the Moneytrans website and/or the mobile application, submit data via an online form, take part in a survey or communicate with MONEYTRANS employees or authorised agents. The customers may thereby transmit any or all of the following personal information about them:

• Full name,
• Date and place of birth,
• Citizenship number,
• Identity document details,
• Address of residence,
• Contact information (email address and/or phone number),
• Their bank account details, or the details of the debit/credit card used to settle a payment order initiated online.

When required to verify the identity of its customers and to ascertain the legitimacy of financial operations in line with applicable legal obligations, Moneytrans may also collect the following documents from its customers:

• The copy of their valid identity document,
• A formal proof of address,
• Documents evidencing their professional occupation and/or income.

In addition to the aforementioned set of information and documents directly collected from the customers, MONEYTRANS may also collect the following additional information about the users of its digital platforms, via “cookies” or similar technologies downloaded from its servers:

• The IP address of the online user,
• The type of operating system and of Internet browser software installed on the device used to access the MONEYTRANS website or mobile application,
• The detail about the pages consulted on the digital platforms and, where applicable, of the third party websites or mobile applications accessed via links embedded on the MONEYTRANS digital platforms.

The cookies or similar technologies generated by the Moneytrans digital platforms are stored on the device of the customers for a limited period. Data retrieved via such technologies is essential to ensure the proper functioning of the Moneytrans digital platforms and the online financial services provided therein, by allowing the webpages and/or the mobile application to display correctly on the users’ devices. Cookies also help to authenticate registered users and to customize user sessions, but they do not allow to collect any personal data about the users or to identify them as a person. For more information about the use of cookies by MONEYTRANS, please refer to our Policy on Cookie Use.

• To provide the financial services to the customers and to execute their payment orders in line with their instructions
• To receive online payments from the customers using the digital transactional platforms;
• To comply with legal obligations applicable to financial institutions regarding the identification of customers and the surveillance of business relationships and financial transactions, in line with the terms of the Belgian Law of 18 September 2017 as amended by the Law of 20 July 2020 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash;
• To comply with the legal obligation to report to the Central Point of Contact (CPC) of the National Bank of Belgium the identity of the users of financial services and the characteristics of their financial operations (including the periodic reporting of the balance of payment accounts maintained with Moneytrans), in line with the terms of the CPC Law of 27 June 2021 and the Royal Decree of 6 June 2021;
• To provide customer support services in case of problems, questions or complaints relating to the financial services provided by Moneytrans or to individual payment operations,
• To inform the customers about changes in the services provided by MONEYTRANS,
• To administer the client accounts and to perform overall customer management,
• To carry out direct marketing actions, including by sending notifications by e-mail or by SMS about other services provided by MONEYTRANS, which may be of interest to registered customers. The customers may however withdraw their consent to receive such notifications at any time in accordance with the procedure set out hereunder,
• To carry out anonymised research and statistics about the use of the financial services and/or of the digital platforms.

In principle, personal data collected about the customers is only shared with the following parties:

• MONEYTRANS employees who are in charge of executing the payment orders instructed by the customers and of providing overall customer support,
• The counterparties of the operations as identified by the clients themselves,
• Where applicable, other affiliated companies and/or third-party companies whose intervention is necessary or useful for the execution of the operations initiated by the customers or the completion of the other data processing purposes listed in the section 2.

When personal data is transferred to companies or correspondents based outside of the European Economic Area, MONEYTRANS ensures that such counterparties provide an adequate level of protection to the data transferred, through specific contractual clauses, binding corporate rules or self-certification mechanisms recognised by the European Union as providing a level of data protection that is equivalent to the one provided under the General Data Protection Regulation EU/2016/679 (“GDPR”).

However, MONEYTRANS reserves the right to also transfer the personal data of its customers to other third parties, in the cases listed below and in line with applicable legal provisions:

• In the event that MONEYTRANS or the majority of its assets are acquired by a third party,
• When MONEYTRANS or a third-party company to which personal data has been legally transmitted is required to communicate such data to a judicial or supervisory authority, in order to comply with their legal obligations related to the fight against money laundering and the financing of terrorism,
• In order to enable MONEYTRANS to enforce its intellectual property rights, its general terms of use or any other clause governing its contractual relationship with its customers,
• In cases where a website user has been directed to the MONEYTRANS website via third parties to whom MONEYTRANS is liable to pay commission charges, and/or,
• When MONEYTRANS relies on third parties to operate its services provided via its website or mobile application (e.g. via a third-party acquirer in charge of acquiring online payments or of verifying the client’s identity document).

MONEYTRANS customers may at any time access the personal data held about them and request, as the case may be, to update their personal information, to rectify incorrect information or to request the deletion of their account registered with MONEYTRANS.

Registered users of the MONEYTRANS website or mobile Application may exercise such rights directly, by accessing their personal data in the section “My Account” section and by making the appropriate changes or requesting the closure of their account online. The customers may alternatively request the relevant changes from the customer service of Moneytrans, buy using the contact details disclosed in the section 9 below. MONEYTRANS will process any such request received from the customers within 7 working days.

The customers however acknowledge that, in the event that they refuse to communicate their personal data necessary for the processing of their transactions instructed to MONEYTRANS, or that they wish to obtain the deletion of their customer account registered with MONEYTRANS, such requests shall result in MONEYTRANS being unable to enter into a contractual relationship, to maintain such a relationship or to execute payment orders instructed by the customers, as the case may be.

Registered customers are likely to receive transactional e-mails or SMS messages generated by MONEYTRANS, which are necessary to administer the customers’ accounts and to execute their financial transactions. Such notifications aim, for instance, to:

• Confirm the validation or the execution of a payment order initiated by the customer,
• Notify the receipt or the failure of a payment made by the client to settle a transaction,
• Send a one-time authentication code that the customer must use to confirm a new payment order,
• Confirm the modification of personal data or of a password to access a registered account,
• Confirm other financial transactions carried out online or at an authorised MONEYTRANS location.

The customers may also receive notifications by e-mail or SMS, informing them of promotions, special offers or new products proposed by MONEYTRANS. In line with the terms set out in the section 2 above, the customers may choose at any time to opt out from receiving such communications sent for direct marketing purposes.

In order to protect the security and the integrity of the personal data of its customers attended at authorised retail offices, MONEYTRANS implements a number of measures, which include:

• identifying and verifying the identity of the customers on the occasion of each of their new transaction, as a means of preventing identity theft,
• using two-factor identification methods to authenticate the employees in charge of processing financial transactions for the customers,
• installing digital certificates on the computers used at retail offices to connect to the MONEYTRANS software and keeping the client database stored on highly secured servers protected against data loss or theft.

The security and integrity of the personal data of the users of the MONEYTRANS website is respectively ensured through the use of the « Secure Socket Layer” (SSL) technology. This technology guarantees that all communication taking place between the Moneytrans website and the computer of the users is encrypted and hence protected against external attempts to steal personal data.

The identity of the Moneytrans website is moreover certified by an external Authority, which guarantees its security via the label «HTPPS» disclosed in the website address (URL).

Such security measures can however only be effective if the website users themselves follow certain precautionary measures aimed at protecting their personal data on the Internet, such as those listed hereafter.

It is the responsibility of the customers using the services provided through the digital platforms to respect at all times the following instructions to protect their personal data shared with MONEYTRANS:

• Never share your personal login details to the MONEYTRANS website and/or mobile application with third parties,
• Choose a strong password, which cannot be easily guessed and includes a combination of letters, numbers, and symbols,
• Avoid using the same password across different websites and mobile applications you are registered with,
• Change your password regularly (for instance: every 3 months),
• Never write down your password on a medium that is easily accessible to third parties,
• Do not connect to the MONEYTRANS website and/or mobile application via an unsecured WIFI connection,
• Sign out from your account when you leave the website and/or mobile application,
• Install an antivirus software on your computer and keep its version up to date,
• Never enter personal information on a website whose connection is not secure (a connection can be deemed secure if the URL address of the website shows the label “HTTPS”),
• Never answer to an e-mail asking for your username, password, bank account or payment card details used on the MONEYTRANS website and/or mobile application. Such fraudulent e-mails, also called “phishing e-mails” aim at stealing your personal login information and financial data, possibly via a counterfeited website. MONEYTRANS never sends to its customers such e-mails requesting confidential data. Similarly, our Customer Service will never contact you by telephone to ask you to provide such sensitive information orally.
• E-mail generated by the website and/or mobile application or sent by our Customer service always use the extension @moneytrans.eu. Immediately delete from your mailbox and do not open any attachment included in an e-mail claimed to be sent out by MONEYTRANS, and which does not have that extension. Registered users of the MONEYTRANS website and/or mobile app must additionally follow the security measures set out in the General Terms of Use of the MONEYTRANS website, which set out more in detail their obligations to prevent the unauthorised use of their personal access codes to the Moneytrans website.

In line with the GDPR pertaining to the prevention of money laundering and terrorist financing, MONEYTRANS is required to keep the information and the documents collected from the customers of its financial services as well as their full transaction history for ten years following their last transaction date. MONEYTRANS cannot therefore comply with requests related to the deletion of its customers’ data before the expiry of the aforementioned data retention period.

Any question or request about this Privacy Policy may be communicated to the Customer Support Service of MONEYTRANS through one of the following means:

• By letter sent to: MONEYTRANS PAYMENT SERVICES S.A., 77/box 01 Waterloolaan, 1000 Brussels, Belgium
• By e-mail sent to: [email protected]
• By calling the following number: +32 2 227 18 20

This Privacy Policy has been published on the Moneytrans website and entered in force on 15 December 2021.