Safety is present in every step we take
At Moneytrans, your peace of mind comes first. All of our security measures are designed to protect you, your data and your money. Whether it is in the selection of our partners or in the use of cutting-edge tools in the fight against fraud, we have everything under control!
We check your identity
Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience.
To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer we ask you for a government-issued ID featuring your photo and proof of address. Our customer service department will validate the information.
Additional security for your transactions
We will send you a confirmation code every time you make an online purchase or send money, your money will be totally secure!
We protect your data
At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times.
We are fully audited and approved in 8 European countries
- Your funds are 100% guaranteed as Moneytrans is regulated and licensed by the National Bank of Belgium.
- Payment system verified by Mastercard.
- We work with the world's safest banks and network of payers.
We protect you 24/7
At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times.
In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips.
Moneytrans, ISO certified company
ISO/IEC 27001:2013 = Information Security Management Systems. ISO 22301:2019 = Business Continuity Management System.
By your side 365 days a year
If you have any problems, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 00243 898734753, write to us at [email protected] or via our social networks. We also have a live chat, so you can choose the option that suits you best!
