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Veelgestelde vragen

GELD OVERMAKEN

Geld overmaken

Hoe kan ik geld verzenden met Moneytrans?

Hoe kan ik klant worden?

Waar kan ik een Moneytrans-kantoor vinden?

Hoe kan ik me registreren op de website van Moneytrans?

In welke gevallen kan een overboeking niet worden verwerkt?

Zijn er limieten voor het te versturen bedrag?

Het gled ontvangen

Hoe kan mijn begunstigde het geld innen?

Welke gegevens heeft mijn begunstigde nodig om het geld te innen?

Tarieven

Hoe worden de tarieven voor het online verzenden van geld berekend?

Welke wisselkoers wordt toegepast?

Hoe voeg ik een kortingscode toe?

Wijzigingen en annuleringen

Hoe wijzig ik een transactie?

Kan een verzending worden geannuleerd voordat deze de ontvanger bereikt?

Is terugbetaling mogelijk?

BEVEILIGING

Is het veilig om geld te verzenden met Moneytrans?

Hoe beschermt Moneytrans mijn geld?

COMPTE SMILE

Comment ouvrir mon Compte Smile gratuit ?

Comment puis-je consulter mon solde ?

Comment obtenir ma Mastercard gratuite ?

Puis-je bloquer ma Mastercard ?

Comment transférer ou retirer de l'argent avec mon Compte Smile ?

Est-ce que les 5€ de dépôt initial minimum demandés sont des frais ?

Puis-je consulter mon solde en agence ?

Comment activer ma carte ?

Quels sont les documents nécessaires pour ouvrir mon compte Smile ?

Qu’est-ce que le code 3D secure ?

Cookie	Looptijd	Omschrijving
_icl_visitor_lang_js	3 days	WordPress. Identification of the user's language.
catAccCookies	1 month	First Party. To see if the user has accepted the cookies policy.
cookielawinfo-checbox-others	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement	1 year	First Party. Remember the user's consent for cookies categorised as "Advertising".
cookielawinfo-checkbox-analytics	1 year	First Party. Store the user's analytics cookie consent status.
cookielawinfo-checkbox-functional	1 year	First Party. Remember user consent for cookies categorised as "Functional".
cookielawinfo-checkbox-necessary	1 year	First Party. Cookie that keeps a record of the cookies you approved.
cookielawinfo-checkbox-non-necessary	30 minutes	First Party. Technical and strictly necessary cookie that contains the value of whether you have accepted the cookies and privacy policy.
cookielawinfo-checkbox-opcionales	1 year	First Party. Allows you to remember your preference regarding the choice of optional web cookies.
cookielawinfo-checkbox-performance	1 year	First Party. Remember the user's consent for cookies categorised as "Performance".
CookieLawInfoConsent	1 year	First Party. Acceptance of the cookies policy.
Local storage	Persistent	First Party. Local storage of data from web applications used by the user.
partner-sec-context	3 hours	Own. Stores the identifier of the security context of use of the application.
partner-sec-token	3 hours	Own. Saves the identifier token of the security session.
Session Storage	Persistent	First Party. Local storage of data from web applications used by the user.
viewed_cookie_policy	1 year	First Party. Cookie for internal use necessary for the functioning of the display of the cookies policy of the website.
wp-site	2 months	Own. Indicate the country (operational) of the client.
wp-wpml_current_language	Session	WordPress. Saves the language selected by the client.
wpml_browser_redirect_test	Persistent	WordPress. Identifies the user's language.

Cookie	Looptijd	Omschrijving
_ga	End of session	Google. Used to distinguish users.
_ga_TL96VCEX2K	2 years	Google. Unknown.
_gat	10 minutes	Google. Differentiates between the different tracking objects created in the session.
_gat_UA-*	Session	Google. Analyse user experience on the web.
_gid	1 year	Google. Distinguishes users.
_hjAbsoluteSessionInProgress	1 day	Hotjar. Counting the number of times a website has been visited by different visitors.
_hjFirstSeen	1 hour	Hotjar. Detect if it is the first time that the user arrives at the domain.
_hjid	1 year	Hotjar. Conserve user identification randomly and uniquely when the user first arrives at a page with the Hotjar script.
_hjIncludedInPageviewSample	1 day	Hotjar. Determine if the user's navigation should be recorded in a certain statistical place.
_hjIncludedInSessionSample	Session	Hotjar. Know if that visitor is included in the data sampling.
_hjTLDTest	Session	Hotjar. Determine the most generic cookie path to use.
cli_user_preference	1 year	First Party. Storing the user's cookie consent status.
intercom-id-*	9 months	WordPress. Anonymous visitor identification.
intercom-session-*	7 days	WordPress. Session tracking and remembering session and conversation clues.
NID	6 months	Google. Registers an ID.
Session Storage	End of session	Youtube. Collect information necessary to provide the service.
Session storage	Persistent	Google. Local storage of data from the web applications used by the user.

Cookie	Looptijd	Omschrijving
G_ENABLED_IDPS	persistent	Google. Used for Google single sign-on.
Session Storage	Persistent	Youtube. Storage of user information for web applications.
test_cookie	Session	Doubleclick . Checks if the browser accepts cookies.

Cookie	Looptijd	Omschrijving
GOOGLE ADS	13 months	Google Ads. "Google Ads is an online advertising platform developed by Google, where advertisers bid to display short ads, service offers, product listings or videos to web users. You can place ads on search engine results, websites, mobile apps and non-search videos." https://business.safety.google/adscookies/
IDE	1 year	Doubleclick. Advertising optimization.
META ADS	3 months	_fbp. Provides advertising products such as bids. "Meta, through Facebook Ads, collects data that helps us to show you relevant ads, track conversions from Facebook ads, optimise ads, create specific audiences for future ads and re-target users who have already taken an action on our websites. In particular, the pixel itself is used to distinguish and track unique customers." https://www.facebook.com/legal/controller_addendum
META ADS (II)	3 months	fr. Facebook's main advertising cookie. "Meta, through Facebook Ads, collects data that helps us to show you relevant ads, track conversions from Facebook ads, optimise ads, create specific audiences for future ads and re-target users who have already taken an action on our websites. In particular, the pixel itself is used to distinguish and track unique customers." https://www.facebook.com/legal/controller_addendum
OUTBRAIN	5 minutes	outbrain_cid_fetch. To compile statistical reports. "Outbrain is a content marketing service. It provides targeted native advertising services, helping Moneytrans to retarget unconverted users." https://www.outbrain.com/help/advertisers/outbrain-tracking/#:~:text=We%20collect%20the%20IP%20address,profile%20and%20recommend%20personalized%20content.
TABOOLA	1 year	Taboola "Taboola is a content marketing service. It provides targeted native advertising services, which helps Moneytrans to retarget unconverted users and understand the actions customers take on our site after clicking on a Moneytrans ad." https://www.taboola.com/policies/cookie-policy
YOUTUBE	179 days	VISITOR_INFO1_LIVE. Attempts to calculate user bandwidth. "YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded on websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors on a wide range of its own and other websites." https://www.youtube.com/t/terms
YOUTUBE (II)	persistent	CONSENT. It improves advertising, often used to target the user. "YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded on websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors on a wide range of its own and other websites." https://www.youtube.com/t/terms
YOUTUBE (III)	session	YSC. Logs a unique ID to know which videos the user has watched. "YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded on websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors on a wide range of its own and other websites." https://www.youtube.com/t/terms

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Heb je hulp nodig?

Klantenservice, van maandag tot zaterdag

Je kunt ons hier ook schrijven!

We zijn er altijd voor je. Neem contact met ons op!

Veelgestelde vragen

GELD OVERMAKEN

Geld overmaken

Het gled ontvangen

Tarieven

Wijzigingen en annuleringen

BEVEILIGING

COMPTE SMILE

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