Fraud warning
Consumer protection and fraud warnings
At Moneytrans, your safety and the safety of your loved ones comes first. Our main objective is to ensure that our customers can use our services safely and securely, as well as to satisfy their financial needs quickly and satisfactorily. Sadly, some people try to take advantage of any situation to gain the trust of third parties and steal their money. These are called frauds or scams. The more informed you are about them, the easier it will be to detect and avoid them. For this reason, part of ensuring that these frauds do not take place is that you are responsible for the proper handling of your personal data and devices because, although our system has data protection, it is up to you to handle it properly and to follow the security warnings mentioned below.
That is why Moneytrans has compiled a list of common scams and tips so that you are fully aware and can prevent them.
Find out about the different types of fraud
Fraud prevention tips
Do not send money to anyone who asks for it for one of the following reasons:
- For a grandchild, friend or relative in an emergency situation that you have not personally confirmed.
- To claim lottery or other prizes.
- For someone you have met on the Internet.
- For an online purchase.
- For a job offer you received online.
- To pay rent for a property because of an offer/email you received online.
Never send money to someone you do not know in person and always confirm if an emergency situation is real before sending money.
Remember that the recipient can withdraw the money sent within a short period of time. After the withdrawal, you will not be able to get a refund from Moneytrans, even if the transfer is the result of fraud. Therefore, it is very important that you contact us as soon as possible.
* Moneytrans is in all legal right of requesting at any time supporting documents, Moneytrans has also the legal right of not accepting transfers if we are not satisfied that the documents provided by the customer are genuine or if the customer doesn’t provide the requested proof where the funds come from. We can cancel any transactions and block any accounts when we consider it is necessary and when we see that the accounts do not comply with the policy of our company or our payer in the country of destination.
Report fraud
If you have been a victim of fraud, do not hesitate to report it to the local police! Once you have taken this first step, you should contact our legal department to explain the case. You can call us on 02 227 18 20 or send us an email to [email protected].
We will keep you informed!
* Moneytrans is in all legal right of requesting at any time supporting documents, Moneytrans has also the legal right of not accepting transfers if we are not satisfied that the documents provided by the customer are genuine or if the customer doesn’t provide the requested proof where the funds come from. We can cancel any transactions and block any accounts when we consider it is necessary and when we see that the accounts do not comply with the policy of our company or our payer in the country of destination.
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