Safety is present in every step we take
At Moneytrans, your peace of mind comes first. That’s why we provide you with all the necessary security measures to protect your money and protect you. And to do so, we use the latest security technology. Because what’s important to you is important to us.
We check your identity
Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience.
To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer or opening your Smile account, we ask you for a government issued ID featuring your photo and proof of address. Our customer service department will validate the information.
Extra secure transactions
We use two factor authentication to protect your account and transactions. That means you – and only you – can get to your money.
Stay safe with 3D Secure, as a part from your PIN-code, you will have to enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.
We will send you a confirmation code every time you make an online purchase, send money or perform any other transaction with your account.
If you make your transactions in one of our authorized agencies, you will also need to provide this code to your agent.
A sophisticated and efficient anti-fraud system
Our system uses machine learning technology developed to monitor transactions, identify and intercept suspicious activity to minimize the impact of cyber-attacks.This system is controlled by a team of data analysis experts who monitor all your transactions in real time .
We also run regular vulnerability scans and use independent auditors for internal and external penetration tests and other security scans.
Be sure that in the event of an anomaly detected, we will automatically block your card to protect your money while relaying the information to you on the spot.
Block your card instantly
If your Mastercard debit card is lost or stolen, you can block it instantly from the application with a single click to make sure no one can use it.
Remember that if you block your card permanently, you will need to request a new one using the “replace card” option or by calling our customer service department.
We protect your data
At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times.
We are fully audited and approved in 8 European countries
- Your funds are 100% guaranteed as Moneytrans is regulated and licensed by the National Bank of Belgium.
- Payment system verified by Mastercard.
- We work with the world's safest banks and network of payers.
We are part of the fight against fraud
At Moneytrans we strive to operate in full compliance with the applicable national laws and international standards relating to the fight against money laundering and terrorism financing.
At global level, we are a member of the IAMTN (International Association of Money Transfer Networks), which promotes the exchange of best practices and represents the interests of the remittance industry towards regulators and multi-national stakeholders such as the World Bank and the FATF.
At national level, we are affiliated to PayBelgium, which similarly fosters knowledge-sharing among Belgian Payment Service Providers and represents their interests to Belgian policymakers.
We protect you 24/7
At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times.
In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips.
Moneytrans, ISO certified company
Through TUVRehinland, Moneytrans has received ISO 22301: 2019 certification and ISO/IEC 27001:2013 certification in the scope of application: Information systems supporting the provision of money transfer services, payment account management, international payment network, and internal helpdesk.
ISO/IEC 27001:2013 = Information Security Management Systems ISO 22301:2019 = Business Continuity Management System
ISO/IEC 27001:2013 = Information Security Management Systems ISO 22301:2019 = Business Continuity Management System
By your side 365 days a year
If you have any problems, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 951 01 55 01 or write to us at [email protected] or via our social networks. We also have a live chat, so you can choose the option that suits you best!
Secure money transfers
5 things you need to know to send money safely
Taking action against fraud
Information security: everything you need to know
FAQ
Do you have further questions about safety?
Is Moneytrans safe?
Of course it is! At Moneytrans, we provide you with the latest security measures on the market to protect you and your money. The additional verification measures we apply enhance security and compliance with payment rules. Moneytrans also encourages users to better protect their accounts, set up strong passwords and identify e-mails and phishing messages. In addition, we have a team of professionals who are always available to help you with any questions or problems, and we have extended our business hours for your peace of mind!
How do I activate the Google Authenticator dual identification system?
We give you access to your account through Google Authenticator, so that your activity within it will be fully protected. This security system is optional, but if you have a smartphone, we recommend that you use it. Simply go to the "My Account" section of the "Money Transfer" section and go to the "Security" section. You will need to click on "Activate" and enter the code that you will receive by SMS. You will also need to download the Google Authenticator application, which will give you a code that you will need to enter every time you log in to our website.
Can I block my Mastercard?
If your Mastercard debit card is lost or stolen, you can block it instantly from the application with one click and make sure no one can use it. You can choose the "block my card temporarily" option to unblock it whenever you want, or the "block my card permanently" option and request a new one via the "replacement card" option. You can also request a new card by calling our customer service, as well as if you wish to change your personal details, address or telephone number.
How do I activate the Google Authenticator dual identification system?
We give you access to your account through Google Authenticator, so that your activity within it will be fully protected. This security system is optional, but if you have a smartphone, we recommend that you use it. Simply go to the "My Account" section of the "Money Transfer" section and go to the "Security" section. You will need to click on "Activate" and enter the code that you will receive by SMS. You will also need to download the Google Authenticator application, which will give you a code that you will need to enter every time you log in to our website.
Maximum security in all your transactions.
We will send you an SCA (Strong Customer Authentication) code every time you send money, withdraw money from an ATM or agent, change your account details, block your card permanently... This way, we will validate all your transactions and your money will be totally safe. We will also send you an SCA code each time you make a transaction in one of our branches, informing you of the amount to send or withdraw. You will need to provide this confirmation code to your agent. We will also send you an SCA code each time you make a transaction in one of our branches, informing you of the amount to be sent or withdrawn. You will need to provide this confirmation code to your agent.
Is it safe to send money with Moneytrans?
Moneytrans is an officially regulated financial institution in Belgium, Spain and dozens of other European countries. It has 20 years of experience in the remittance industry, more than 10 million satisfied customers and 50.1 million transfers made in more than 140 countries. You only need to read the opinions of our users to understand that we are a reliable company, supported by the central banks and using state-of-the-art technology to guarantee your privacy and the security of your payments.
